Ordering Guidelines
Outstanding Customer Care doesn’t come from rule books or policy manuals. It comes from people who care…and from a company culture that encourages and models a caring attitude from top to bottom.
BUSINESS HOURSOur hours are:
8:00 a.m. – 5:00 p.m. (EST) Monday -
Friday
PLACING
ORDERS
We offer multiple methods for placing orders. Orders may be placed
in any of the following ways:
- Phone, toll free, 1.800.848.4930, 740.869.3377
- Fax, toll free, 1.888.878.4858, 740.869.4374
- Voicemail, before, during or after business hours
- E-mail ordering can also be arranged by your Customer Care Associate
SHIPPING
OPTIONS
We work very hard to make sure you have exactly what you need, when
and where you need it. With that in mind, these are your carrier
choices for making that happen:
- UPS
- FedEX
- U.S. Postal Service
- Motor Freight (your choice)
Our shipping guarantee to you is this: If we have received your complete domestic order for products listed in our catalog before 2:00 p.m. (EST), we will ship that order the same day or shipping is free. The only exceptions may be orders for Alpha® DESIGN Liners, Custom Fabrication, distributor blanket orders, tools, non-buff colored feet or special order/non-stock products, which have 3-day lead times.
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