Assistant Returns Specialist


This position is responsible for the processing of customer returned product at WillowWood. Position will continually maintain the returns system and develop a complete understanding of the Return Merchandise Authorization processes and procedures. Candidate will assist with the processing of returned products. Support department by being responsible for customer returns while providing top quality customer service. This individual will process information and maintain an accurate follow-up method and proper documentation. Assist the department manager in the continuous monitoring and measurement of the returns process.

Essential Responsibilities
  • Issue RMA’s
  • Enter Sales Orders
  • Analyze, evaluate and determine reason for returned product
  • Complete documentation and closure of returns
  • Age returns over 120 days
  • Back up to Returns Specialist
  • Product Return Reports
  • Customer Concerns
Essential Skills Required
  • Knowledge and understanding of MAS
  • Proficiency in using computers
  • Problem Solving
  • Proven ability to communicate with all levels of management and customers
  • Exceptional Attention to Detail
  • Able to work independently and provide excellent customer service
  • Ability to multi task
Physical Demands of the Job

The amount of on-the-job time spent in the following physical activities:

Amount of Time
None Under 1/3 1/3 to 2/3 Over 2/3
Stand     X  
Walk     X  
Sit       X
Use hands to finger, handle, or feel     X  
Reach with hands and arms     X  
Climb or balance X      
Stoop, kneel, crouch, or crawl   X    
Talk or hear       X
Taste or smell   X    


This job requires that weight be lifted or force be exerted.

Amount of Time
None Under 1/3 1/3 to 2/3 Over 2/3
Up to 10 pounds       X
Up to 25 pounds   X    
Up to 50 pounds X      
Up to 100 pounds X      
More than 100 pounds X      


This job has the following special vision requirements.

X Close vision (clear vision at 20 inches or less)
  Distance vision (clear vision at 20 feet or more)
X Color vision (ability to identify and distinguish colors)
  Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
X Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)
X Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
  No special vision requirements

Work Environment

The amount of on-the-job time spent exposed to the following environmental conditions:

Amount of Time
None Under 1/3 1/3 to 2/3 Over 2/3
Wet or humid conditions (non-weather)   X    
Work near moving mechanical parts X      
Work in high, precarious places X      
Fumes or airborne particles X      
Toxic or caustic chemicals X      
Outdoor weather conditions X      
Extreme cold X      
Extreme heat X      
Risk of electrical shock X      
Vibration X      


The amount of noise that is typical for the work environment of this job:

  Very quiet (examples: forest trail, isolation booth for hearing test)
  Quiet (examples: library, private office)
X Moderate noise (examples: business office with computers and printers, light traffic)
  Loud (examples: metal can manufacturing department, large earth-moving equipment)
  Very loud (examples: jack hammer work, front row at rock concert)

The preceding job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties and responsibilities required of job incumbents. Consequently, job incumbents may be asked to perform other duties as required.

We are an equal opportunity/affirmative action employer, including males, females, individuals with qualified disabilities and protected veterans